Frequently Asked Questions about the Patient Portal

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What Is a Patient Portal?

A patient portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records—called an Electronic Health Record or EHR—from anywhere with an Internet connection.

 

Why Is Using a Patient Portal Important?

Accessing your personal medical records through a patient portal can help you be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tag with your doctor and sometimes even save a trip to the doctor’s office.

 

What Can I Do With a Patient Portal?

The features of patient portals may vary, but typically you can securely view and print portions of your medical record, including recent doctor visits, discharge summaries, medications, immunizations, allergies, and most lab results anytime and from anywhere you have Web access.

Other features may include:

• Receive secure e-mail from your health care team
• View past and recent appointments
• Update your demographics information
• Obtain copy of referrals

A patient portal may also allow you to access these features on behalf of your children or other dependent family members.

 

How Do I Get Access to a Patient Portal?

To register for the patient portal you must be an Heartland patient, have a valid e-mail address as well as a PIN number. You may request a PIN at the front desk before your next appointment or stop by any Heartland Health Center and request a PIN at the front disk. Once you register, you may change your PIN to a personal password.Once your account is set up, you’ll be ready to conveniently access your health information and medical records.

 

Can I Change or Cancel an Appointment Using the Patient Portal?

No. If you need to change or cancel your appointment, please call your health center.

 

Can I Refill My Prescriptions through the Portal?

No. You will need to contact your pharmacy to renew your prescriptions. You can find contact information for your preferred pharmacy by clicking on the My Chart tab then on Pharmacies on the left hand side of the screen.

 

Who Can Access Heartland Patient Portal?

Any established adult patient may use Heartland's Patient Portal. Parents of Children ages 0-11 may use the patient portal on behalf of their child. An adult proxy may access an adult patient's portal with the patient's consent.

Adolescents (age 12-17) may receive their own account with a valid school or State I.D. Parents of non-emancipated adolescent patients will not be able to access their child's medical information through the patient portal.

Teen Proxy Form                     

Adult Proxy Access Form

Minor Proxy Access Form

 

What Information From My Medical Record is Avaliable on the Patient Portal?

You can find a summary of your medications, pharmacies, allergies, immunizations, lab results and health conditions on the patient portal.

**We support patients having access to their health information. Beyond the Patient Portal, we also support the sharing of health information via applications that use an Application Programming Interface (API), which many mobile device applications use. While we have enabled the necessary solutions to receive requests from API applications, we are unaware of any apps having been configured to connect to our data. Our website, orgname.com, will be updated when we become aware of any applications that our patients can begin to use.

 

Can I Find All of My Lab Results on the Patient Portal?

You can find lab results that have been reviewed and signed by your provider. Click on My Chart then on Lab Results on the left hand side.

  

Your Health Information Is Private, Secure, and Protected Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon. EHRs also have an "audit trail " feature that keeps a record of who accessed your information, what changes were made, and when. Although patient portals use safeguards, there are other safety tips you should follow when accessing the patient portal. Always remember to protect your username and password from others and make sure to only log on to the patient portal from a personal or secure computer.